Pro Account Migration to new Owner

[gkumar (Ganesh)]

Description
If an existing PRO Zoom user wants to switch to another owner/institution membership can we assign the same PRO features for that particular user? instead of creating the user as a fresh and free user?

If so please elaborate on the steps to retrieve through API.

Error

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

1. Create a Pro User account directly in zoom
2. Create a User with the same credentials under another ownership or organization
3. Try to sign up / confirm with the same credentials through email.

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

[will.zoom (Will)]

Hi @gkumar,

If you switch a user to a new account, their user profile will stay the same but they will need to be re-assigned a new license under the new account.

To assign a license to a user via API, you can call our Update User endpoint:

Update a User - Users - Zoom API - API Reference

You’ll need to update the type to 2 to apply a license.

Let me know if this helps to clarify.

Thanks!
Will

[gkumar (Ganesh)]

Hi @Will,
Thank you for the information. If we re-assign a new license under the new account then the new account holder’s license will be charged? or because of the existing license user if we migrate to a new account it won’t be charged again?

[will.zoom (Will)]

Hi @gkumar,

If you move the user to a new Zoom account, the license will come from the new account holder’s alotted licenses that they will have paid for. Licenses aren’t transferred between accounts.

Thanks,
Will