Hello,
I have a meeting url like this - https://zoom.us/j/meetingID?pwd=passcode
and my participants are not able to join the call, but when I created a new account I got the meeting link like this - https://us04web.zoom.us/j/meetingID?pwd=passcode
and people were able to join the call.
So what I can see that there are 2 different link one with the main domain and one with the subdomain. So how can I solve this error?
Hi,
You can add the extension “us04web” in the link above and it would work as great. This problem was also identified in this question:
Do check it out 
Hello,
Even with the “us04web” people are not able to join the call.
The original link is -
And I have tried to add “us04web” to the original link and make it
And with this also, people couldn’t join the call.
Here is a error message that the participants were getting.
Hey @dasatmadeep,
It looks like you are using either the Web SDK or Web Client?
Can you let me know so I can help debug the issue?
Thanks,
Tommy
I’m using the Zoom application on my MacBook.
I see that this link only appears with my specific account, if I use another account on my same device, I get another link and everyone can join the meeting.
Hey @dasatmadeep,
Please share exact steps to reproduce the issue including screenshots and device type and versions.
Thanks,
Tommy
