Problems with App Deauthorized notification

In a draft app, which has a tested endpoint compliant to the docs (App Deauthorized and Data Compliance), we are not receiving the notification when the app is uninstalled.

The app is installed and then uninstalled, but the endpoint to receive the notification and remove user data is not called…

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?
The custom endpoint in the app that receives the notification when the app is uninstalled from Zoom marketplace.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Install the app
  2. Unistall the app
    Result: the endpoint to delete the user data is not called from Zoom.

Additional context
The app is fully working. The endpoint was manually tested following the examples in the instructions pages. :thinking: It’s just not called, as far as we’ve seen.


Please see my posts here about how to receive the deauthorization notification:

Let me know if that helps! :slight_smile: