Processing Recording but 3301 on link

API and Webhooks
1

Hi. I have a Zoom Cloud Recording which, in MY Recordings, still says Processing. But I have already had the email with the URL in, which says it’s ready to access. When I click the URL it says error 3301. But when I login, and go to MY Recordings, it’s still showing as Processing. It’s a really crucial interview recording. It was made May 7th, so it’s already been 5 days. I’ve raised a ticket with support but heard nothing back and I’m desperate to locate my recording. Anyone help me please…? Thanks in advance…

Additional context
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2

Hey @philwilliams,

Are you still experiencing this issue?

Thanks,
Tommy

3

Hey Tommy

Thanks for replying. I’m afraid I am. I’ve not yet been able to access the recording. Still says PROCESSING. Still flagged as Open ticket, with HIGH priority.

Can you please help at all…?

| tommy Developer Advocate
May 15 |

  • | - |

Hey @philwilliams,

Are you still experiencing this issue?

Thanks,
Tommy

4

Hey @philwilliams,

Apologies for the long response times from the support team. If Cloud Recording is still not working for you, please try using local recording instead, until the support team gets back to you.

Thanks,
Tommy