Description
When running a GET Request on the Report Q&A API, I sometimes get an empty result on the question details, while the CSV Export on the GUI shows the questions.
We have many Webinars where it works fine (CSV & API have the same result), but also some where it have a different result.
Error
There is no error message - Return HTTP 200 OK. But the data array “question_details” is empty - but the Excel export shows data.
{
“name”: “ExampleFirst & Lastname”,
“email”: “my_dummy_email at xyz dot com”,
“question_details”:
},
Which Endpoint/s?
v2/report/webinars/:webinarId/qa
How To Reproduce (If applicable)
Steps to reproduce the behavior:
Just to confirm what we are also experiencing this same issue - for some of the webinars the Q&A endpoint returns just the names and emails of askers, without the questions. In addition, if there are anonymous questions, there is no record at all in the returned JSON data.
Two examples of webinars which experience this problem (both were performed on 30 September, but this also happens with webinars on other dates):
88917290536
87810290857
The issue remains the same if we provide the webinar instance UUID instead of the numeric ID in the calls.
The Q&A reports from the Zoom web portal include the questions texts, so the data seems to be available in Zoom, it’s just that the API does not return it.
It looks like a current bug in Zoom, so someone should take a look at this urgently.
Please keep up updated as to the progress on this issue, including what conditions in the webinar triggers it, so that we know which are the impacted events before the bug is fixed.
Does this fix applies retroactively to older webinars?
It looks like it fixed the missing questions without answers, but for one webinar the REST API still does not return questions from anonymous attendees.
The webinar ID with this issue is 88917290536, from 30 September. There are 2 anonymous questions which are present in the Q&A report from the Zoom web portal, but do not appear in the REST API results for https://api.zoom.us/v2/report/webinars/88917290536/qa
