QA endpoint returns empty array

API and Webhooks
1

Description
I am using QA Endpoint to take QA from a webinar, but something is not ok. The endpoint returns an empty array even though I had a lot of questions in my webinar instance. Perhaps something was not saved after the webinar ended.

Error
{
“id”: 83397299547,
“questions”: ,
“start_time”: “2021-02-03T10:47:25Z”,
“uuid”: “Djz1YhtTTuOtrlHBU+eKfA==”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?

Best Regards,
Ionut Paduraru

2

Hi,

  • Has the webinar ended? This endpoint only works if the webinar is in the past.
  • Are you able to see the questions in a report that you download from https://us02web.zoom.us/account/report/webinar
  • Did you delete the questions in the webinar, or did you just move them to the ‘Answered’ or ‘Dismissed’ column?

Thanks,
Alex

3

Hi @alexmayo,

The questions were in the Answered section.
I am able to see the questions in the generated csv report.

Best Regards,
Ionut Paduraru

4

Hi @ionutandrei1997,

Thanks for reaching out about this. This appears to be a bug, and we are looking into it. (ZOOM-203275)

Best,
Will

P.S. Good questions and thanks for jumping in, @alexmayo!

5

Is there any chance to fix this by Monday? I need this endpoint…

Best Regards,
Ionut Paduraru

6

Hey @ionutandrei1997,

Thank you for the update. Unfortunately, we are unable to expedite the resolution of this bug. Currently, our engineering team plans to release the fix as part of our February update.

Thanks,
Max

7

Any updates on this?

8

Hey @lydtcevk,

I don’t have any new information for you on this just yet but we plan to release an update to the API at the end of the month. Please subscribe to updates on our changelog to stay up-to-date on new releases.

Thanks,
Max

9

Hi,
Is this bug fixed. If not any timeline.
Regards,
Srikanth

10

Hey @srikanth.rajshekar,

Thanks for following up on this. Our team is targeting one of our next releases—likely within the next month or so—for this fix. (ZOOM-203275)

Thanks,
Will

11

@will.zoom We are having the exact same issue. Are there any updates on this?

Thanks

12

Hi @giancarlo1,

Thanks for following up on this—a fix for this has been tentatively slated for our next release. :slight_smile:

Best,
Will

13

Amazing. We’ve also been having issues with this.

14

Help is on the way :slight_smile:

Stay tuned to our Changelog for this release.

Thanks,
Will

15

Hi,
Any exact date for this change.
Regards,
Srikanth

16

Hi @srikanth.rajshekar,

No exact date—please stay tuned to our Changelog in the month of April.

Thanks,
Will

17

Still waiting for this :upside_down_face: Any update?

18

Hi @sander,

I believe this should’ve been addressed by our release on April 18th. Can you confirm if you’re still seeing an issue?

Thanks,
Will

19

Seems to be fixed on our end. Thank you!

20

Glad to hear it, @giancarlo1! :slight_smile: