This is very bad. Essentially, embedded client is useless with this. I hope somebody from zoom can comment on it and explain.
We also experience this issue since at least version 1.7.7 (included - we did not test with previous versions unfortunately)
- We can reproduce this error 100% of the time by using a high CPU spec chrome box for the host.
- We never reproduce this error with a low CPU spec chrome box for the host.
- The video stream works no matter the bug appear, thus look lilke a UI bug, and a race condition one.
I did not inspect the code but would definitely give a try to @darragh.duffy last comment about async / await depending on what you found during that troubleshooting session.
This is also a critical issue for our business.
Hi all,
I try to join zoom video last two days.
I am used latest version 1.7.9
While join meeting using web sdk I got Black screen.
Please where I did mistake or Mistake from API Side ?
Hi Folks,
I can say that the Zoom engineers reached out to me. In fairness to them then spent a lot of time with me on Friday last looking at the issue. I now believe they have a solution, I tested a version yesterday 1.7.9.x and it passed all my tests.
Thanks again to the Zoom Engineers to taking the time to run through the issue.
-Darragh.
This is good news. I’ve had pretty bad results getting consistent or any information on the Web SDK. Do you happen to know for exactly which version a fix was provided? Is it the CDN hosted 1.7.9 and the “secret” (not documented anywhere I could find except in a buried forum thread) 1.7.9.1 for doing development testing?
Thank you!
Where can i find that 1.7.9.x links ? Please share
…can you tell me how to fix this?
thx in advance!
hari
Hi All,
The Zoom engineers provided a “beta” version for me to test. They will provide a production version as soon as possible. I am also waiting for this production version, and currently I am running 1.7.7 in our production environment. I can say that the “beta” version 1.7.9.X fixed the issue during tests. I have not taken this beta version and applied to our production.
Hey @darragh.duffy, @harald.glanzer, @vijayk.kannan, @flippyhead, @Y-BS, @nvivot, @afadeyev,
Version 1.7.10 was just released addressing the black screen and recaptcha issues with some domains.
Bug Fixes
- Fixed random video black screen in meeting.
- Fixed recaptcha don’t work on some domain.
Please upgrade to 1.7.10:
Thanks,
Tommy
We confirm that 1.7.10 fixed the black screen error we got when hosting meeting with high CPU spec chrome boxes.
At least before this release we could reproduce 100% of time the issue, now after multiple tests we could not reproduce it.
Thanks for the update !