Description
The webclient SDK 1.8 is having the same issue as the previous versions where black screen will appear when the active speaker is talking or sharing screen. In some clients the image appear in some it doesnt, not sure how to reproduce appart from just starting the meeting. Reloading the page fixed the issue, but it appears again in some cases but havent been able which cases.
Error
No error shown
Which version?
1.8
To Reproduce(If applicable)
Not sure how to reproduce the issue yet.
Screenshots
If applicable, add screenshots to help explain your problem.
Smartphone (please complete the following information):
Thanks for raising this with us—in order to make sure we can try and reproduce this on our end, or get a better sense of when this is occurring, is it possible to share a screenshot the next time this comes up? Or, if you can provide the steps to reproduce (if that becomes clear), this would be really helpful.
In the meantime, if you have the meeting ID or UUID for a meeting this occurred on, I’m also happy to check our logs to make sure there weren’t any connection issues or anything else that could have impacted the SDK.
Ive got the screenshot of the issue with the js console open where I get an error. But now with v1.8.1 im getting a worse error that crashes the zoom videoconf it happens when enabling the camera.
Most probably this is a completely diffrent issue, I havent seen this behavior before.
Thanks for getting back to me with all of these details. This 2nd error appears to be associated with an issue that our team is currently looking into. (CS-2268).
In regards to the 1st error (“cannot read property width of undefined”)—it doesn’t look to be the case, but can you confirm you’re not iFraming this interface?
Thanks for confirming, and I will follow up with you here once I have an update on the 2nd issue.
Actually I have tried both, iframed and not iframed and I can reproduce the issue in both cases. This is the output in the console.
mnum: 834 5568 9887
document.getElementsByClassName('send-video-container__btn')?.[0]?.click();
undefined
zoom-meeting-1.8.1.min.js:2 startRenderVideo
zoom-meeting-1.8.1.min.js:2 stopRenderVideo
zoom-meeting-1.8.1.min.js:2 stopRenderVideo
react_devtools_backend.js:2273 TypeError: Cannot read property 'width' of undefined
at zoom-meeting-1.8.1.min.js:2
at redux-thunk.min.js:1
at redux.min.js:1
at zoom-meeting-1.8.1.min.js:2
at Qb (react-dom.min.js:118)
at si (react-dom.min.js:131)
at eb (react-dom.min.js:132)
at Rg (react-dom.min.js:144)
at Sc (react-dom.min.js:158)
at Z (react-dom.min.js:156)
overrideMethod @ react_devtools_backend.js:2273
Bg @ react-dom.min.js:117
c.callback @ react-dom.min.js:126
Ag @ react-dom.min.js:116
zg @ react-dom.min.js:116
qi @ react-dom.min.js:131
ui @ react-dom.min.js:133
(anonymous) @ react-dom.min.js:158
unstable_runWithPriority @ react.min.js:27
Vc @ react-dom.min.js:158
Sc @ react-dom.min.js:158
Z @ react-dom.min.js:156
Zg @ react-dom.min.js:159
notify @ zoom-meeting-1.8.1.min.js:2
t.notifyNestedSubs @ zoom-meeting-1.8.1.min.js:2
n.notifySubscribers @ zoom-meeting-1.8.1.min.js:2
t.handleChangeWrapper @ zoom-meeting-1.8.1.min.js:2
a @ redux.min.js:1
(anonymous) @ redux-thunk.min.js:1
dispatch @ redux.min.js:1
(anonymous) @ zoom-meeting-1.8.1.min.js:2
(anonymous) @ redux-thunk.min.js:1
dispatch @ redux.min.js:1
(anonymous) @ zoom-meeting-1.8.1.min.js:2
(anonymous) @ redux-thunk.min.js:1
(anonymous) @ zoom-meeting-1.8.1.min.js:2
handleOnMessage @ zoom-meeting-1.8.1.min.js:2
a.<computed>.a.<computed>.onmessage @ zoom-meeting-1.8.1.min.js:2
react-dom.min.js:157 Uncaught TypeError: Cannot read property 'width' of undefined
at zoom-meeting-1.8.1.min.js:2
at redux-thunk.min.js:1
at redux.min.js:1
at zoom-meeting-1.8.1.min.js:2
at Qb (react-dom.min.js:118)
at si (react-dom.min.js:131)
at eb (react-dom.min.js:132)
at Rg (react-dom.min.js:144)
at Sc (react-dom.min.js:158)
at Z (react-dom.min.js:156)
So it only appears when you are the only one in the meeting, if I try when someone else has joined and is in the meeting everything is ok, even if I join and then leave it will work ok until the other user is removed from the participants list.
Description
Zoom goes down if a first participant in a meeting turns the camera on. If I enter the meeting first and I am alone there, and if I try to turn the camera on, I get a black screen and a bunch of console errors. This does not happen when there are other people in the meeting. Is there a fix to this issue?
Error
react_devtools_backend.js:2273: TypeError: Cannot read property ‘width’ of undefined
at zoomus-websdk.umd.min.js:2
at index.js:11
at bindActionCreators.js:3
at zoomus-websdk.umd.min.js:2
at oa (react-dom.production.min.js:199)
at ja (react-dom.production.min.js:218)
at Na (react-dom.production.min.js:218)
at Ba (react-dom.production.min.js:233)
at xc (react-dom.production.min.js:249)
at Ec (react-dom.production.min.js:248)
and
Uncaught TypeError: c.a.getJoinVoIPTimes is not a function
at L (zoomus-websdk.umd.min.js:2)
at zoomus-websdk.umd.min.js:2
at index.js:11
at dispatch (applyMiddleware.js:35)
at zoomus-websdk.umd.min.js:2
Which version?
Zoom WebSDK 1.8.0 and 1.8.1
To Reproduce(If applicable)
Steps to reproduce the behavior:
