Recieving webhook for our account but not for outside account

Zoom Apps
1

Hi,
We are creating an zoom app, which is approved. And we have a webhook which is using the below
Webhook events:

  • meeting.participant_joined
  • meeting.participant_left

This events are retuning zoom user information like username, email, participantuuid etc… who joined the meeting. And we are successfully getting this information when we are using with our account.
If the other user outside our account is joining then the webhook is not returning those information.
Please help to fix this issue.

2

@elisa.zoom @ojus.zoom @MaxM ,
Please find below logs screenshot for our account and outside account, when participant joined.
The Event returns payload which having a participant object so below is the participant object of the payload.

For our account:

2
21153×349 21.2 KB

For outside account:(like gmail)

1
11147×349 16.4 KB

As we can see that for outside account we are not receiving email, other information.
So not sure what might causing the problem, Please help us to fix this issue.

3

Hi @reyaz.ahmed
This issue could be related to our Email address display rules:

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