Recording from outlook

I just tested this as well and I’m also unable to get it to record for a scheduled meeting from Outlook. When I send the command, I get the following response:

zCommand Call Record Enable: On

*r CallRecord(status=Error):

*r Result reason: “No recording privilege”

** end


I checked the API and it says “If the Zoom Room has recording privilage (either by being host or being granted privilage by host), this command will start recording the meeting”.

The Zoom Room is definitely the host, but I still can’t record. At this point it looks like a Zoom issue. Please have the customer contact them and the DR will be closed.

Am I missing something?

Thank you.
Kaz Morita

Does anyone has idea on does issue? I’m very desperate to to resolve this issue as soon as possible. Thank you.