Recording not found

Phone
1

Hello, I am making the following request to get the recording metadata for a given call id:

https://api.zoom.us/v2/phone/call_logs/7322148181435023686/recordings

And I get this as a response:

Response code: 400
Response content: {"code":404,"message":"Recording does not exist: ."}

I can verify the recording exists for that particular call id, so why is this happening?

Here is the client id and account id in case you need them:

[REDACTED]

Anyone from support?

@gianni.zoom or @elisa.zoom

2

I can get the recording using the call log id from the phone.recording_completed event, so, why I can access the recording using the call id?

3

@ojus.zoom ? @elisa.zoom?

5

Hi @jose ,

Is this your first time using this endpoint or it was working fine before but now failing with certain recordings?

6

First time using this endpoint, and it fail from time to time

7

Hi @jose ,

Just sent a private message requesting some additional info.

Thanks!

8

Hi @jose , did you try with the call log id as well?

9

Yes and this is related to the other question I have in the forum

10

Hi @jose , what other post? Can you please confirm if there any particular privacy/permissions settings enabled on the recording itself or through the Zoom web portal that could be restricting access to query certain recordings?