Recovering from server receiving Webhook events going down

API and Webhooks
1

Hi,

I have an app set up to receive webhook events on an endpoint and I was wondering how you would restart webhook events in the event that our webhook server was to go down and exhaust the 3 retries by Zoom.

if Zoom doesn’t receive a 2XX response even after executing all three retries, no further notifications related to that event will be sent to your app’s Event Notification Endpoint URL .

I am aware that reinstalling the app would fix this issue, however, reinstalling all of the installations of our apps is a cumbersome process. I am wondering if there is a better way of doing this.

Thanks,
Bo

2

Hey @bo.zhang,

Thank you for reaching out to the Zoom Developer Forum. At this time, the best method to re-enable a disabled event endpoint is to uninstall and reinstall the app.

We are currently working on a system that will send out automated messages when this happens and offer a process to have the endpoint re-enabled but I don’t have an ETA on when that will be available.

Thanks,
Max

3

Hi Max,

Thanks for the quick response.

This feature will be useful for us and I believe for many others as well. You mentioned that you didn’t have an ETA on this feature, is there a way for me to follow any progress on the feature?

Thanks,
Bo

4

Hey @bo.zhang,

Great question! My apologies for not providing this earlier. If you want to stay up-to-date on new API developments, please see our changelog.

Let me know if you have any questions.

Thanks,
Max

5

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