Reinstall denied

API and Webhooks
1

Description
A user installs then uninstalls and tries to re-install our app.

Error
They receive an alert “This app requires pre-approval by your account admin.” Strange as this was not presented the first time.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
oAuth

Which Endpoint/s?
https://zoom.us/oauth2

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Go to https://zoom.us/oauth2/login?client_id=vdEnqzi4RJC5RyAX5RkZYg&response_type=code&redirect_uri=https%3A%2F%2Fapi.themoment.tv%2Fv1%2Fusers%2Flogin%2Fzoom&_x_zm_rtaid=ocU8znZTTVm4He-IYaYqfA.1593914482501.c35ce9dbc82529e44197ce245b77478b&_x_zm_rhtaid=546
  1. After signin, it redirects to https://zoom.us/oauth/signin?_rnd=1593914507206&client_id=vdEnqzi4RJC5RyAX5RkZYg&redirect_uri=https%3A%2F%2Fapi.themoment.tv%2Fv1%2Fusers%2Flogin%2Fzoom&response_type=code which shows the following msg:
  • You cannot authorize the app
  • This app requires pre-approval by your account admin. You may reload this page and click on “Request pre-approve”.

Screenshots (If applicable)

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Additional context
Add any other context about the problem here.

2

Hey @paul1,

Double check your permissions here and see if you allow your Zoom users to install any apps:

https://marketplace.zoom.us/user/permissions

Thanks,
Tommy

3

Voilà — thank you yet again for fast, precise help.

1 Like
4

You are welcome! :slight_smile:

Thanks,
Tommy