Description
Getting error while trying to access API through Postman using OAUTH 2.0
Error
“You can not authorize the App.”
“An Account admin is required to install this type of App. Please contact your account admin or IT Administrator to install this app.”
Which App Type (OAuth / Chatbot / JWT / Webhook)?
I am using OAUTH 2.0 and trying to call the API using Postman.
Which Endpoint/s?
I have created an OAUTH based Account Level App in ZOOM Market place. Using Postman, I am calling ‘List Users’ API and getting above error while authorizing ZOOM to send the details to Postman.
How To Reproduce (If applicable)
Steps to reproduce the behavior:
Use the Client Secret and Client ID from postman while trying to generate Access token and then sign in using Zoom credentials.
Get Above error.
Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.
Additional context
I have implemented the same steps in ZOOM sandbox and it is working fine since I am the Owner of that Account. So, tried to call the API in ZOOM Prod after assigning the Admin privileges to Service Account I am using in ZOOM Prod. Still not able to resolve this issue. Please let me know if there is different process to setup an App in ZOOM Prod.
Zoom Team/Admin – I see the created App is in draft mode, is that something to be looked into ? should it be like in an activated or installed state to request the token.
I have made the permission changes for you, and now Anyone with the “Developer” role (or higher permission role) can install the app. Although due note that Account Level OAuth apps are installed once per master account.