RTMS Account Access - How To Get Started

Realtime Media Streams
83

Hi Zoom Developer Support Team,

I’m working on integrating Zoom RTMS (Realtime Media Streams) to receive live meeting transcripts. Yesterday I was informed that RTMS is enabled for my account under a free trial, but I’m unable to receive any RTMS webhook events.

Current status / symptoms:

  • My Webhook Event Subscription is configured and working for standard meeting events.
  • I successfully receive: meeting.started, meeting.ended
  • I do NOT receive RTMS events at all:
  • meeting.rtms_started
  • meeting.rtms_stopped
  • There are no RTMS event delivery attempts shown in the webhook logs (no 4xx/5xx for RTMS, just nothing).
  • In the Zoom client, I can enable Closed Captions / Live Transcript and see transcripts normally during the meeting.
  • In the Zoom Marketplace app configuration, I cannot find any “Real-Time Media Streaming” section (e.g., “Request Access”) and I cannot see RTMS scopes, even after switching from an admin-managed Server-to-Server app to a user-managed OAuth app.

Environment details:

  • Webhook endpoint: publicly reachable via HTTPS (ngrok) and validated successfully (CRC)
  • Webhooks: meeting.started and meeting.ended arrive correctly
  • Auth: user-managed OAuth app (not Server-to-Server)
  • Testing: meetings hosted within the same account where RTMS trial is enabled

Request:
Could you please verify that RTMS access is correctly enabled for my Zoom account AND for my Marketplace app, including the ability to subscribe to and receive RTMS webhook events (meeting.rtms_started / meeting.rtms_stopped) and the related RTMS scopes/features? If there is any additional enablement required on your side (account/app entitlement), I’d appreciate your help enabling it and advising what exact configuration steps I should follow.

If you need any identifiers, I can provide:

  • Zoom account email
  • App ID / Client ID
  • Account ID

Thank you for your help.

Best regards,
Yamane

84

Are there any plans to add RTMS feature to Zoom Phone?
We are finding a way to have a partial call recording started and stopped by user, and having the full call recording at the same time. RTMS in ZP would give us a way to have the part of Zoom Phone call audio stream when we need it and save it to our storage.

85

Enable RTMS on account please.

86

Hi @sobold
Thanks for reaching out to us!
We do not have plans or dates at the moment to have RTMS added to Zoom Phone

87

Hi @Olivier1
I will send you a DM, please follow up accordingly

88

Enable RTMS on account please. Thanks in advance!

Cheers, ATC964

89

Enable RTMS on account please

90

Enable RTMS on account please

91

Please enable RTMS on this account.

92

Enable RTMS on account please

93

Looking forward to it! :slightly_smiling_face:

94

Enable RTMS on account please

95

Hi @atc964 and @Yiyi I sent you a DM, please follow up accordingly

96

Hi @saturdaysun @Dgill757 @TheoWilson and @Mike23
I sent you all a DM as well. Please follow up accordingly

97

replied to dm w/email and follow up questions. pls lmk if I can provide any additional info. Thanks!

98

Hello! Please enable RTMS on my account. Thanks so much!

99

Hey @pperon I sent you a DM please follow up accordingly

@atc964 I also followed up with you, please reply in the DM

101

Hi @elisa.zoom Enable RTMS on account please.

102

Hi,

RTMS was enabled for one of our accounts last year, but it appears to have been deactivated as the scopes are no longer visible. Could you please re-enable RTMS for this account?

We need this for a POC (with potential production rollout) for an application that is used by multiple enterprises.

Thanks.

103

Enable RTMS on account please.