Hi Zoom team,
We’re evaluating Zoom Realtime Media Streams (RTMS) for a multi-tenant SaaS integration and would like to confirm the current entitlement and billing model before purchasing Developer Pack credits.
In the current Zoom Developer pricing UI, we see:
- RTMS Stream — €0.0092/min — “Available on paid plan only”
- RTMS Transcription — €0.0184/min — “Available on paid plan only”
The Developer Pack card separately offers Pay as you go, €0 upfront, “Try 20 credits free,” and “Buy now.”
Could you please clarify:
-
What exactly does “Available on paid plan only” mean for RTMS Stream?
- A paid Zoom Workplace/Meetings plan such as Pro or Business?
- A paid Developer Pack subscription?
- Both?
-
Can the “Try 20 credits free” Developer Pack trial credits be used for RTMS Stream, or is RTMS excluded from the trial tier?
-
For a third-party multi-tenant SaaS app, who owns and pays for the Developer Pack credits?
Example:
Company A hosts its own Zoom meeting and has authorized/installed our User-managed Marketplace app. Our SaaS backend receives the permitted RTMS media stream.
In that model, are RTMS credits consumed from:
- the SaaS/app developer’s Developer Pack account,
- Company A’s Zoom account,
- the authorized participant/user’s account,
- or another account?
-
Can a Zoom Meetings Basic user/account participate in or host a meeting whose RTMS stream is consumed by a third-party Marketplace app when the app developer has the required paid Developer Pack entitlement?
-
For REST/on-demand RTMS activation, is a dedicated app-associated participant that is invited to and joins another account’s meeting a supported model, assuming the documented invitee/join and host-approval requirements are satisfied?
Our immediate goal is a controlled sandbox certification. We want to understand the entitlement model before purchasing anything.
Thanks.