RTMS licensing for a Marketplace app: whose account needs the Developer Pack?

Meeting SDK
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1. Who needs the Developer Pack / RTMS entitlement? If our app is published on the Marketplace and installed by customers, do RTMS minutes run on OUR developer account’s Developer Pack and credits, or does each customer’s Zoom account (the meeting host) need its own Developer Pack or RTMS enablement?

  1. What does a customer admin need to enable? Is there an account or meeting setting (e.g. allowing apps to access meeting content, or RTMS auto-start) that a customer must turn on, and does it work on all paid plans? Does RTMS work if the host is on the free Basic plan?

  2. Billing for transcripts: we subscribe to the transcript media type. Are transcript minutes billed at a different rate than raw audio/video streaming? Is there a published rate, or should we talk to sales? 4. Review timeline: what’s the typical timeline for Marketplace review of a General App that uses RTMS, and is there a security questionnaire we should prepare in advance?

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  • Zoom requires an active Developer Pack with sufficient credits to use RTMS and submit an RTMS app for approval. The RTMS prerequisites establish this requirement for developers. However, they don’t explicitly confirm which account is charged when an external customer installs your app. I would clarify this with the Zoom developer team.

  • Customer admins can enable Share realtime meeting content with apps under Account Settings → Zoom Apps. They can also configure app auto-start. Hosts retain approval controls. See host and admin controls. Zoom’s RTMS troubleshooting guidance lists Pro, Business, and Enterprise as supported with Developer Pack requirements, while Basic accounts aren’t supported.

  • Zoom distinguishes RTMS streaming from RTMS transcription in its Developer Pack pricing. Transcription has a separate, higher per-minute rate. Check View credit rates for your region and confirm whether requesting transcripts alongside audio incurs both charges. You can contact Zoom Sales for volume pricing.

  • Zoom requires functional and security reviews, including Technical Design information covering architecture, OAuth scopes, and data handling, and there isn’t a publicly available timeline as to when it would get done.

If you’d prefer a managed alternative, Recall.ai is a Zoom RTMS Preferred Partner and can provide further RTMS integration support.