Salesforce Einstein Zoom Meeting IDs are invalid

API and Webhooks
1

Format Your New Topic as Follows:

API Endpoint(s) and/or Zoom API Event(s)
GET request /meetings/{meeting uuid}/recordings

Description
We have Einstein Conversation Insights turned on in our Salesforce instance, but the meeting ids being captured are intermittently accurate. What I mean by this is the UUIDs being captured are all the same format, but some will throw this error that the meeting doesn’t exist while others work as expected. I can then manually look up a call recording in Zoom, and can see that the video is embedded in Salesforce as expected, however there seems to be a disconnect between what clearly works in Salesforce and what Zoom is showing based on the metadata being captured.

Error?
{

"statusCode": 404,

“body”: {

“code”: 3301,

“message”: “This recording does not exist.”

}

}

How To Reproduce
Steps to reproduce the behavior:
1. GET request /meetings/{meeting uuid}/recordings
2. Using an ipaas platform called Tray to authenticate
3. {

"statusCode": 404,

“body”: {

“code”: 3301,

“message”: “This recording does not exist.”

}

}

2

Hi @aquadaddy
Thanks for reaching out to us!
Happy to help investigate this issue.
Are you using the Salesforce Sales cloud integration? App Marketplace
or can you point me to the integration you are using?

3

We are using Einstein Conversation Insights in Salesforce which creates the video call records, while Einstein Activity Capture is used to integrate our team members outlook accounts into Salesforce

4

Thanks for sharing that @aquadaddy
What I mean is the integration with Zoom, can you point me to which one are you using? That way I will be able to identify if this should be an issue for our support team or if this should be directed to the Salesforce team

5

In Salesforce in order to connect to Zoom there is the Zoom Video setup that we have a Zoom admin utilize to enable Zoom Video Integration. I tried sharing screenshots, but it can be found under Einstein Conversations Insights → General Settings → Connect a Video Recording Provider → We chose Zoom and then followed the steps to enable the integration

6

Can you ask your admin to confirm the Salesforce integration they have with Zoom? If they are using this one: App Marketplace

Please reach out to our support team here:

7

No that appears to be the old one, but if you are looking on the marketplace for zoom, the app id seems to be zoAx1iWyRa-6a9POHIz_DQ

8

All righty! I found it App Marketplace

This app was not developed by us, so I am not able to troubleshoot this for you since we did not build this integration.
Please reach out to the salesforce team here: Salesforce Help