Salesforce Zoom Meeting Details Missing?

Description
I’ve installed the Salesforce / Zoom Integration (twice now - to ensure I’m doing everything correct) I can successfully create a meeting out of Salesforce and it the “Zoom Event” Object and generate on my gmail calendar and the attendees calendar.

When a meeting ends it will show the recording start time, Recording End time, zoom meeting play URL link, and recording type in the visual force page. Based on the documentation I’ve read, other fields should update once the meeting host has ended the meeting - But there are fields that are not updating at all.

Error

Despite generating the recording start/end time and recording URL - There are fields that aren’t updating once the meeting has ended.
On the Zoom Event object:
-Zoom Status: Remains as open
-Meeting Type: Stays as scheduled
-Participants doesn’t update
-Participant count doesnt update
-Zoom meeting Start Time doesn’t update
-Zoom meeting end Time doesn’t update
-Duration (mins) doesnt update

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:
2. See error

Screenshots (If applicable)

Additional context

Hey @chris.auger,

Can you send this over to developersupport@zoom.us with the affected meetingIDs so we can help debug?

Thanks,
Tommy

will do! Thanks @tommy

1 Like

Happy to help! :slight_smile:

Thanks,
Tommy