SAML SSO error code 1021

Zoom cant create the account for some users when they login using SAML SSO. SSO is working for 99% of our users.

  • Error code: 1021
  • Error Message: The user can’t be added to your account automatically, please invite this user manually.

Tracking ID of one example

IDP Status

We cant figure out why very few has this error.

Thanks a lot.

Hi @mfernandez ,

Please submit a detailed support ticket about this error with identifying information. Thank you,


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