Hi @MaxM ,
We will not be able to reproduce the issue since we only have our one environment and this will directly impact live users. When the issue occurred the first time we had users sign in and lose their call plan and we had to reach out to them to find what their direct dials used to be since that data wasn’t retained anywhere.
I forgot to mention that after the Zoom screenshot in my previous reply was taken, we changed the property to “callPlan” and checked if it contained “unlimited”.
We thought maybe having two properties set by the same attribute was causing an issue so we created a new attribute called “callPlan” to eliminated variables.
I keep getting an error when attempting to post this saying I can’t embed media into a post. Is there any way I can direct message you the image?
On the Okta side we have a Group configured within the Zoom application with the following settings:
userType = 2
userRole = member
addonPlan = webinar, large
callPlan = unlimited