Description
I need to disable audio for certain users in zoom meeting, i try to set isSupportAV as false and it disabled the audio for them, but they can’t also hear anything. Is there a way to do it ?
Which Web Meeting SDK version?
1.9.7
To Reproduce(If applicable)
pass isSupportAV as false in ZoomMtg.init
@MaxM it doesn’t fit my use case. It only disables the join function on meeting screen. User can still mute/unmute from the splash screen(which comes before joining) and also from participants list
Thanks for testing that out and getting back to me! You can disable the preview when a user joins by setting disablePreview to true. That should prevent the user from unmuting via the participants list as well.
Thanks for your patience. The solution here is to set disableJoinAudio to true and also disablePreview to true but as you mentioned it seems there are still ways for the user to join audio when doing this.
I’ve reached out to our engineering team with these issues and will get back to you as soon as I know more. (ZOOM-311274)
Thanks for following up on this. I don’t have an update just yet but I’m continuing to work closely with our engineering team to determine a fix. I’ll get back to you in this thread ASAP.
I wanted to follow up on this and see if using a Webinar instead of a meeting would work for your use case. In that instance, the panelists and host would be able to speak but the attendees would only be able to hear.
Let me know if that works.
@uday_skuad Thanks for sharing what worked for you!
You can also use disableJoinAudio: true, and then ZoomMtg.mute() the user after they join, and then hide the unmute buttons via CSS.
If you’re able to reassign licenses that may be the best option. I would reach out to your account manager to see if they can assist with that if it fits your use case better.
If not, I completely understand. Regardless, thanks for keeping me in the loop, I’m glad that you have a path forward.