Setting isSupportAV false also disables the incoming audio

[uday_skuad]

Description
I need to disable audio for certain users in zoom meeting, i try to set isSupportAV as false and it disabled the audio for them, but they can’t also hear anything. Is there a way to do it ?

Which Web Meeting SDK version?
1.9.7

To Reproduce(If applicable)
pass isSupportAV as false in ZoomMtg.init

Device

• OS: [macOs]
• Browser: [Chrome]

[MaxM]

Hey @uday_skuad,

Thank you for reaching out to the Zoom Developer Forum. Try setting disableJoinAudio to true in the init() function.

Let me know if that helps.

Thanks,
Max

[uday_skuad]

@MaxM it didn’t have any effect

[MaxM]

Hey @uday_skuad,

That’s my mistake, I meant to say set that property to true. Let me know if that has an effect.

Thanks,
Max

[uday_skuad]

@MaxM it doesn’t fit my use case. It only disables the join function on meeting screen. User can still mute/unmute from the splash screen(which comes before joining) and also from participants list

[MaxM]

Hey @uday_skuad,

Thanks for testing that out and getting back to me! You can disable the preview when a user joins by setting disablePreview to true. That should prevent the user from unmuting via the participants list as well.

Let me know if that helps.

Thanks,
Max

[uday_skuad]

@MaxM It didn’t work. It just disabled the splash screen. User can still mute/unmute from participants list

Currently i setting mute using setInterval

setInterval(()=>{
  ZoomMtg.getCurrentUser({
    success: (data: {
      result: {
        currentUser: {
          muted: boolean;userId: Number
        }
      };
    })=>{
      if(audioVideoDisabled&&data?.result?.currentUser?.muted===false){
        ZoomMtg.mute({
          userId: data?.result?.currentUser?.userId,
          mute: true,
          
        });
      }
    },
    
  });
},
1000);

[MaxM]

Hey @uday_skuad,

Thanks for getting back to me. I’ll check with our team to see if there is a better method to accomplish this and let you know what I hear.

Thanks,
Max

[uday_skuad]

Thanks @MaxM. Please let me know i would like to avoid using setInterval

[MaxM]

Hey @uday_skuad,

Apologies for the delay here, I have a team meeting tomorrow where I can bring this up.

Thanks,
Max

[uday_skuad]

Hi @MaxM, is there a new status for this issue ?

Thanks
Uday

[MaxM]

Hey @uday_skuad,

Thanks for your patience. The solution here is to set disableJoinAudio to true and also disablePreview to true but as you mentioned it seems there are still ways for the user to join audio when doing this.

I’ve reached out to our engineering team with these issues and will get back to you as soon as I know more. (ZOOM-311274)

Thanks,
Max

[lara.duarte (Lara)]

Hi MaxM,

Any news?
Same issue on my end.

thanks

[MaxM]

Hey @lara.duarte,

Thanks for following up on this. I don’t have an update just yet but I’m continuing to work closely with our engineering team to determine a fix. I’ll get back to you in this thread ASAP.

Thanks,
Max

[uday_skuad]

@lara.duarte I am using this. Maybe this will help you

boolean to disable audioVideo

const audioVideoDisabled = true

hide video button

if (audioVideoDisabled) {
  const sheet = document.createElement("style");
  sheet.innerHTML = ".send-video-container__btn {display: none;}";
  document.body.appendChild(sheet);
}

Join meeting with flags

ZoomMtg.init({
  disableJoinAudio: audioVideoDisabled,
  disablePreview: audioVideoDisabled,
  ...
});

Interval to mute user if unmuted every second

useEffect(() => {
  const timer =
    audioVideoDisabled &&
    setInterval(() => {
      ZoomMtg.getCurrentUser({
        success: (data) => {
          if (
            audioVideoDisabled &&
            data?.result?.currentUser?.muted === false
          ) {
            ZoomMtg.mute({
              userId: data?.result?.currentUser?.userId,
              mute: true,
            });
          }
        },
      });
    }, 1000);
  return () => {
    timer && clearInterval(timer);
  };
}, []);

Hope this helps, Until we have a better solution

[MaxM]

@uday_skuad @lara.duarte

I wanted to follow up on this and see if using a Webinar instead of a meeting would work for your use case. In that instance, the panelists and host would be able to speak but the attendees would only be able to hear.

Let me know if that works.

@uday_skuad Thanks for sharing what worked for you!

You can also use disableJoinAudio: true, and then ZoomMtg.mute() the user after they join, and then hide the unmute buttons via CSS.

Thanks,
Max

[uday_skuad]

@MaxM We have already signed licences and it is too late to change to webinar.But i will ask

Update:
We can’t do it, it requires separate pricing

[MaxM]

Hey @uday_skuad,

If you’re able to reassign licenses that may be the best option. I would reach out to your account manager to see if they can assist with that if it fits your use case better.

If not, I completely understand. Regardless, thanks for keeping me in the loop, I’m glad that you have a path forward.

Thanks,
Max