I’ve created a Shared Line Group and associated multiple users with it. Outbound calls work correctly from the shared number via the Zoom client, and most webhooks fire as expected.
Working webhooks (all users):
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phone.caller_call_history_completed -
phone.callee_call_history_completed -
phone.recording_completed
Issue: phone.recording_transcript_completed only fires for one user account. The other users in the Shared Line Group do not trigger this webhook, even though recording completes successfully.
Environment:
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All webhooks are scoped to Zoom Phone
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Admin access confirmed
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Shared Line Group configured per documentation
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[Add any relevant permission changes you’ve already made here]
Question: Is there an additional permission, setting, or scope required to ensure phone.recording_transcript_completed triggers for all users within a Shared Line Group — not just the primary account?
