Slash command is not recognized after "successful" bot installation

API and Webhooks
1

Description
I have followed the instructions in the build-a-chatbot guide.
https://marketplace.zoom.us/docs/guides/chatbots/build-a-chatbot

When I click the Local Test install button, the authorization dialog comes up, I authorize it, and zoom opens successfully. I see the initial chat message from by bot app.

I then try to enter my slash command but only ‘/zoom’ shows up. My bot’s chat configuration properties shows ‘1 slash command’. In addition, in the zoom client window I do not see my app listed in the left hand panel below “APPS” in a manner similar to the guide which shows the ‘unsplash’ app.
See the annotated screen shot.

Error
Slash command is unknown in zoom client.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Chatbot.

Which Endpoint/s?
Chat bot

How To Reproduce (If applicable)
Steps to reproduce the behavior:
Run through the guide noted above.

Screenshots (If applicable)
image

Additional context
TBD

2

Update.
Starting the bot from scratch I now see my app below “APPS” in the left side bar.

My redirect URL is seeing the oAuth request and I redirect it to
https://zoom.us/launch/chat?jid=robot_MY_BOT_JTID
However

  1. I get the “failed to open chat message” dialog.
  2. The new slash command is still not recognized.

I would really help developers (and zoom support!) to write something meaningful
to the error log.

3

Update 2.
On a different laptop running Windows 10 I used the testable URL to install the app using the same Zoom user account as the previous attempt.
I do not see the “failed to open chat message” dialog.
I do see the app list in the left hand side.
However, I still do not see my slash command being recognized.
I am totally blocked from making further progress on migrating a Slack tool over.

4

Update 3.
As above.
Did an example from scratch on another box.
Still no slash command showing.

6

Hey @breynoldszoom ,

Happy to help you with this! :slight_smile:

I am going to private message you some meeting details so we can work through this over Zoom.

Thanks,
Tommy

8

OK. Thank you for your help. It must be something simple I am missing.

9

Glad Tommy can help, @breynoldszoom :slight_smile:

10

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