Speaker name missing from one of the messages in the transcript

In the first image, if you check the highlighted part, speaker name is missing.
Is it because it is a continuation of the last speaker or is it a bug in the transcript itself? The speaker name is also missing for that same message in the transcript as well.

Hey @abhilash,

Yes, it looks like that message is a continuation of the same speaker who said the prior message.

Thanks,
Tommy

Ok. However, if that’s the case, then why isn’t that pattern followed throughout the transcript?

Hey @abhilash,

I am confused as to what you mean. From the screenshot you shared, the previous message is chained to the speaker above as well:

Screen Shot 2020-01-03 at 10.52.38 AM

Thanks,
Tommy

I was talking about the JSON file. If the messages are supposed to be chained, why isn’t this case being maintained throughout the transcript? Apart from that message which doesn’t show the speaker name (in the transcript), all the remaining messages have the speaker name mentioned against them. And this is irrespective of whether the message is chained/unchained.

Is this only occurring in this particular thread, or can you provide recreation steps to demonstrate this occurring every time please?