Splunk Dashboard not receiving full Zoom data

API and Webhooks
1

Using this template helps us debug your issues more effectively :slight_smile:

Description
We are utilizing Splunk software to monitor our Zoom and Zoom Room environment. For testing purposes, we have the subscription set to capture all Events from Zoom.
We are receiving considerably different results on stats with Splunk vs. the native Zoom Dashboard.

Error
It looks like all Events are not reaching Splunk.
Example: “Meeting Particpants Join” webhooks hit but not the “Meeting Started or Ended” - Which didn’t register as a full meeting with alters our stats. Or “meeting Started” but not the “Ended”. It varies so much its hard to see where the disconnect is.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
WebHook

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

2

Hey @chris_lunde,

Thank you for reaching out to the Zoom Developer Forum. Please send an email to developersupport@zoom.us with a link to this thread.

In that email, please include the name of the app where these webhooks are configured as well as the email of the app owner.

I’ll use that to look into this further.

Thanks,
Max

3

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