Could you clarify the reference to “the other end”? You mentioned wanting guidance on a workflow where users can select an agent from a list within your application, but I need clarification on where you want the agent to receive a notification.
If you’re using OAuth, you can support both internal and external users, but if you want to support external users, you’ll need to publish your app in the Zoom marketplace.
Assuming you want to implement a notification workflow where agents receive a notification through the Zoom Client. when a user selects them, please refer to this post:
Alternatively, if you want to support a workflow where agents receive the notification on another page within your application and then join the meeting using the Zoom Meeting SDK, you’ll need to handle the notifier logic on your end, but the same concept applies here. You can programmatically create meetings with the API and allow users to join that meetings using the Web SDK from within your application.
Join meeting
Let us know if this helps.