Start video icon restarts the meeting?

Hi @tommy,

After joining the meeting, when i tried to start video using start video button, the page get reloaded. Why it happens like that.? How we can handle this case ?

Thanks,
Punya

Hey @punya.pradeep94,

That is odd. Please share what version of Web SDK, and any browser console logs / errors.

Thanks,
Tommy

Hi @tommy,

Unfortunately there is no browser console logs / errors. This issue occurs for start/stop video button clicks. We are using 1.7.6 zoom web SDK.

Hi @punya.pradeep94,

Can you provide a screen recording of this? We want to make sure that we’re able to reproduce this issue.

Thanks

Hi @tommy and @Michael_Purnell ,
I wanted to report the same issue here. Here’s the reason for it. Start Video icon has a label, which is using an anchor tag which points to “#” causing the reload of the page. If you click on the icon, it works fine. Clicking on the label is the problem. Can this be fixed in upcoming SDK releases?

<a id="join_text" title="Stop Video" href="#" value="Stop Video">Stop Video</a>

Hi @sudhamshu.n,

We want to make sure we are able to fix your issue asap. Can you provide a quick screen recording of this? We tried to reproduce the issue but unable to.

Thanks

Hi @Michael_Purnell
Hope this screen recording helps. In the recording, you can see the behavior differ when you click on the button icon vs the text. Hover text also gives some clue on what’s going on.

Some information on the usage:

  1. I am using a modified version of Angular Sample. Main difference is that i use a custom path instead of hosing the meeting on the root component. Sample uses http://localhost:4200/, i have a custom route http://localhost:4200/join. When you click on button text, it redirects page to http://localhost:4200/#, causing it to reload the entire page.
  2. Using SDK version 1.7.7

ezgif.com-video-to-gif

Hey @sudhamshu.n,

We are aware of this issue. Thanks for the gif and the screenshots. We will work on fixing asap. (CS-1618)

Thanks,
Tommy