"Start Zoom Meeting" button broken [Salesforce app]

API and Webhooks
1

Description
In our Salesforce org the “Start Zoom Meeting” button lives on the Event object. It used to work, but now says “Account does not enabled REST API… Please contact your admin.”

Error
“Account does not enabled REST API… Please contact your admin.”
Example of url: https://salesforce--zoom-app.vf.force.com/apex/zoom_app__ZoomMeetingStartPage?id=00URP0000026123

How To Reproduce

  1. Click button on Event to start meeting.

  2. Opens new tab with url: https://salesforce--zoom-app.vf.force.com/apex/zoom_app__ZoomMeetingStartPage?id=00URP0000026123

  3. Click on hyperlink “Click Start Zoom Meeting to confirm”

  4. Receive error: “Account does not enabled REST API… Please contact your admin.”

2

Hi @sylvia ,

When did it stop working? Were there any changes made to the Zoom Marketplace app that you’re using the credentials for for the Salesforce app?

If so, could you outline those changes? Additionally, if there are any account or user changes that are connected to the app. For instance, removing the owner of the app from your Zoom account.

4

Hi @gianni.zoom ,

I’m not sure of the exact date it stopped working, but I will check the credentials to see if anything has changed.

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5

Thanks! That info will be really helpful :slight_smile:

Furthermore, if it’s an issue with your server to server OAuth app, check out this troubleshooting guide on the section for that specific error: Troubleshooting Server-to-Server Oauth access tokens

1 Like