Still Getting empty recording_end entries

API and Webhooks
1

Description
This issue is still happening:

Can we expect this to occur normally or will the issue be resolved?

Error
Webhooks & API requests for recordings have empty recording_end times for some files.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
https://marketplace.zoom.us/docs/api-reference/webhook-reference/recording-events/recording-completed

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Get a recording_completed webhook
    or

  2. use /v2/meetings/uuid/recordings

  3. Look at the recording_files for one with and empty “recording_end” time.

Additional context
We’ve seen at least 60 instances of this over the last week.

2

Hi @smurray,

I’m happy to look into this for you—can you please provide an example of the most recent payload you received that was missing the recording_end time? Please make sure to share the full payload.

Thanks!
Will

3

Thanks @will.zoom,

Did the messaging system get disabled on the forum? That’s what I used to use to send private info over the forum. How can I send you the payload securely and not post it publicly to the forum? I’d rather not post customer data here.

4

Hey @smurray,

I just DM’d you — apologies, this will need to be initiated from my end.

Thanks,
Will

5

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