Stuck on preparing to join meeting

Description
I have just updated to version 5.15.3 and seem to now be getting an issue when trying to join a webinar. When joining the user is stuck on “Preparing Meeting”

I took a look at some of the logs and even though I provide the name and registration email the following method is never called

    override fun onJoinWebinarNeedUserNameAndEmail(handler: InMeetingEventHandler) {
        handler.setRegisterWebinarInfo(name, email, false)
    }

instead the following is called which I assume is the cause of the error

  override fun onWebinarNeedRegister(p0: String?) {
    }

To confirm, I have set my join option to not show the webinar register popup

           val options = JoinMeetingOptions().apply {
                no_titlebar = false
                no_bottom_toolbar = false
                no_chat_msg_toast = true
                no_webinar_register_dialog = true
                no_share = true
                meeting_views_options = MeetingViewsOptions.NO_BUTTON_SHARE + MeetingViewsOptions.NO_BUTTON_VIDEO
            }

Any ideas what might be happening?

Which Android Meeting SDK version?
5.15.3

@andrew.joyce ,

You might need to enter the webinar_token in the join params

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