We are in the final stages of refining our app to submit it for review and are running into a problem. Our support page is hosted on HelpScout (recruiterbox.helpscoutdocs.com). Since this is on the “helpscoutdocs.com” domain instead of “recruiterbox.com” (owned by us), the Zoom app wizard doesn’t allow us to add it. We are thinking of solving this in 2 ways:
- Add a new support page on our own domain (recruiterbox.com). Something like recruiterbox.com/support.
- Create a redirect from help.recruiterbox.com (a subdomain owned by us) to recruiterbox.helpscoutdocs.com (our hosted support page).
We are leaning with the 2nd option. Our questions are:
- Is this something that is acceptable?
- Can you briefly have a look at this hosted page (recruiterbox.helpscoutdocs.com) and tell us if it meets the requirements for a Zoom recommended support page?