Telephony error on enterprise Zoom accounts

[developer-whova (Developer)]

Web SDK Issue with Corporate Zoom Webinar

Description When our client creates a webinar/meeting on their corporate account - it works only on Zoom app. Any webinar or meeting they set up comes up with an error (described below) on our Web SDK integration - no users are able to join. On our Mobile, the meetings/webinars work with no issues. The client had tried to change settings, including audio settings back and forth, but it did not help. Would like to know how the below problem can be fixed - anything we can do on our side/webinar…

Escalating the issue described above, as we have customers with corporate zoom accounts also encounter the issue above.

[tommy (Tommy Gaessler)]

Hey @developer-whova ,

Thanks for letting us know! Can you please fill out the post template for your instance of the issue so we can debug further?

---

Description
A clear and concise description of what the question is.

Error
The full error message or issue you are running into.

Which version?
Knowing the version can help us to identify your issue faster.

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Go to ‘…’
2. Click on ‘…’
3. Scroll down to ‘…’
4. See error

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Version: [e.g. 22]
• Browser:[e.g. Chrome]

Additional context
Add any other context about the problem here.

---

Thanks,
Tommy