The web can't see the video images of all participants, but can hear their voices

Meeting SDK Web
1

Description
After about 2 minutes of the web meeting,I can’t see the video images of all participants, but can hear their voices, participants can see my video and hear my voice

Browser Console Error
No error message on the console,but there are some warning messages,like this:
20211220180340

Which Web Meeting SDK version?
2.0.1
2.1.0
2.1.1
I have tried three versions, all have this problem, but we didn’t have this problem when we tested it last week

Screenshots
If applicable, add screenshots to help explain your problem.

20211220175441
202112201754411278×586 37.4 KB

20211220175459
202112201754591229×586 32.4 KB

Device (please complete the following information):

  • OS: windows 8.1
  • Browser: Chrome
  • Browser Version: 86.0.4240.198
2

Sorry , the chrome browser version should be 96.0.4664.110

3

Hey @healoonow,

Thank you for reaching out to the Zoom Developer Forum. Please try testing with the Sample Web App and let me know if you see that same issue with the reference.

If so, we’ll need to investigate further to identify the cause.

Thanks,
Max

4

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