Video starts, but the sound doesn't play in any browsers

Meeting SDK Web
1

Description
we are using version 1.9.5 (https://source.zoom.us/zoom-meeting-1.9.5.min.js)
We have successfully created a conference and were able to display the video and join the meeting, however we have no sound from meeting creator even though we have joined the meeting using different browsers and OS. We can see an error from any device we’re trying to use: “Your browser doesn’t support using computer’s Audio device. Please upgrade your browser to the latest version”. Our browser is already a latest version (Chrome/90.0.4430.212).

Conference ID used for testing: 990 3794 6125

Below is our init code:

image (9)
image (9)825×413 13.6 KB

Which Web Client SDK version?
1.9.5

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Start a scheduled meeting
  2. Join the meeting
  3. See the video, but don’t hear any sound from the host.

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: PC
  • OS: Windows 10
  • Browser: Chrome
  • Browser Version 90.0.4430.212
2

2 (5)
2 (5)1030×562 35.2 KB

3

Hi @architechpro,

Welcome to the community!

Please make sure that your project is being served with HTTPS. This should resolve any join audio issues that you are experiencing.

Thanks,
Alex

1 Like
4

Hi Alex,

Thanks for the response! We are using HTTPS to serve both the page and all the ajax request it makes. Basically, the whole application works over HTTPS.

Снимок экрана 2021-05-25 111920
Снимок экрана 2021-05-25 1119201425×1201 77.2 KB

5

Also when we enabled debug, a number of errors appeared in a JS console:

Снимок экрана 2021-05-25 112103
Снимок экрана 2021-05-25 1121031423×1051 86 KB

6

@tommy maybe you can give us some advice?

7

@architechpro,

Is this iFrame embedded? If so, please also make sure that the iFrame is loaded via HTTPS.

Other than that, please can you try running the demo sdk app in the same browser to see if you have the same issue?

Thanks,
Alex

8

@architechpro Please let us know if you see these same issues when using the Sample Web App

Thanks for your guidance @alexmayo!

Max

1 Like
9

Thanks, we were able to figure out the issue when we tried a Sample We b App on our end and tried to run it on one of our real pages. Thanks @MaxM @alexmayo

10

Glad @MaxM and @alexmayo were able to help you out! They’re two of the best. :slight_smile:

11

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.