no problem when we connect with the web sdk from the computer, but in mobile browsers, the image is coming, no sound, the following warning screen appears
error : Already joined by telephone? Press #203853 # on your phone
tommy
May 15, 2020, 9:22pm
2
Hey @ayzaedu.live ,
Can you share a screenshot of the issue so we can investigate further?
Thanks,
the problem we received is as in the picture. We only experience this problem on ios mobile devices. No problem on Android devices
tommy
May 19, 2020, 9:40pm
4
Hey @ayzaedu.live ,
We are working to fix this in the 1.7.8 release.
Thanks,
1 Like
we did the update but we get the same error!
the problem still continues!
Hi @ayzaedu.live ,
What mobile OS are you using, iOS or Android? If it’s iOS, please refer to my comment in a related post below.
Hi @cquibada ,
There is a limitation with using Computer Audio with iOS devices. Currently, Safari does not support the Audio worklet API which limits the use of Computer Audio for our WebSDK since we use Web Assembly instead of WebRTC[1].
For other browsers on iOS such as Chrome, Edge, or Firefox, they have to use the same engine on iOS which is why they work on Android but not iOS.
Currently, we are waiting for Apple’s Safari to adopt the Audio worklet API for us to enable computer audio. Yo…
