Web SDK 1.7.4 - No audio for iOS Safari unless using headphones

Meeting SDK Web
1

Hi Zoom team,

The audio of the webinar cannot be heard on iOS unless the user has earphones on. Any idea, why this is? I tested on Android, and the audio plays through the phone’s speakers. The same cannot be done on iOS browsers, though.

2

Hey @cquibada,

This issue will be fixed in our upcoming 1.7.8 release. (CS-1699)

Thanks,
Tommy

3

Hi @tommy

Still an issue with 1.7.8 :confused:

4

Hey @cquibada,

This should be working. Can you confirm the users volume is all the way up?

Thanks,
Tommy

5

Hi @tommy

Yes.

But I was told audio isn’t supported for mobile Safari? [CRITICAL] No Audio for mobile iOS browsers

6

Hey @cquibada,

Currently, Safari does not support the Audio worklet API which limits the use of Computer Audio for our WebSDK since we use Web Assembly instead of WebRTC[1].

Thanks,
Tommy