Too many timeouts occur and data retrieval from the API does not finish

API Endpoint(s) and/or Zoom API Event(s)

  • /iq/conversations/{conversationId}/content_analysis (indicator)

We create lists of 500 conversation_id and repeat 10 parallel executions to make a GET request.

Although we are able to execute the API without any errors reaching the rate limit of the API, we keep getting timeouts along the way, and the API fails when the 1 hour session token expires.

Timeout error repeated more than 100 times

How To Reproduce

  • Registration of more than 30 indicators
  • 10000+ conversation history

If you’re experiencing timeouts and incomplete data retrieval from an API, there could be several reasons for this issue. Here are some general steps you can take to troubleshoot:

  1. Check Your Internet Connection:
  • Ensure that your internet connection is stable. Unstable or slow connections can lead to timeouts.
  1. API Server Status:
  • Check the status of the API server you are trying to access. Sometimes, API servers experience downtime or issues that can affect data retrieval.
  1. Timeout Settings:
  • Review the timeout settings in your application’s code or configuration. You may need to adjust timeout values to allow for longer response times if the API is slow.
  1. Rate Limiting:
  • Some APIs enforce rate limiting, which restricts the number of requests you can make in a given time frame. Ensure that you are not exceeding any rate limits imposed by the API.
  1. Pagination:
  • If the API returns a large amount of data, it might be paginated. Check the API documentation for information on paginating through large datasets.
  1. Error Handling:
  • Implement proper error handling in your code to capture any errors or exceptions that might occur during the API request. This can provide more insights into the issue.
  1. Contact API Support:
  • If the issue persists, reach out to the support team of the API provider. They might be able to provide specific guidance or inform you of any ongoing issues.
  1. Proxy or Firewall Issues:
  • If you are behind a firewall or using a proxy, check if they are causing any disruptions. Try accessing the API without going through a proxy to see if it resolves the problem.
  1. Test with API Tools:
  • Use API testing tools (e.g., Postman) to send requests and check if you encounter the same issues. This can help isolate whether the problem is specific to your application.
  1. Logging:
  • Implement logging in your application to record details about API requests and responses. This can be valuable for diagnosing issues.

Remember to adapt these suggestions based on the specific details of your application, programming language, and the API you are working with. If the problem persists, providing more details about the API, your code, and any error messages you receive would help in offering more targeted assistance.

This issue was escalated separately.