Tracking fields privilege error

API and Webhooks Users and Groups
1

My account has the “admin” role.
I have created a Server to server OAuth App in zoom.
I added all the required scopes (I added all existing scopes actually) scopes.

I’m doing a simple request to the endpoint “GET https://api.zoom.us/v2/tracking_fields” (described at /docs/api/rest/reference/zoom-api/methods/#operation/trackingfieldList) and getting a 400 response message that does not make sense with the set up:

{“code”:200,“message”:“Access restricted, you do not have the privilege to perform this action.”}

2

I’m running into this. Is it because I have a Pro account? How can I get an education or business account for testing the full APIs without having to upgrade to a cost-prohibitive level?

3

Hi @planetside0 @mra ,

Let me confirm if a pro account is sufficient–that part of the docs may be outdated. Can you check if this is enabled for your Admin role?

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To access, in the web portal the owner should go to User Management → Roles → then click the pencil edit icon for the Admin role to enable this.

5

Thank you for your response! I don’t have that as an option under the Admin role, unfortunately.

I also entered this ticket with support and haven’t heard anything yet. It’s a bit cost-prohibitive to get a full testing platform, so I’m hoping there are options:

"I’m building an integration leveraging Zoom APIs and I need to retrieve tracking fields placed on meetings which supposedly contain Canvas LMS course ID information that is included as a part of the LTI 1.3 Pro integration. I don’t see any way to work with tracking fields since I have only a Zoom Pro account. It’s just me (1 user), so I’m unable to upgrade to the more costly business or education accounts to get access to what I need.

What options do I have for working with the full APIs (and tracking fields) and testing end-to-end without the added expense?"

Thanks again for any help you can provide.

6

Hi @planetside0 , if you don’t see that as an option I believe, that’s the missing link. Are you the account owner or an admin?

7

I’m an owner which I thought made me an admin as well. Do I need to do something with role assignment before I’ll see the option to use and manage tracking fields?

8

Hi @planetside0 , ahh I am the the account owner of my test account for which I provided the screenshot. I have a higher plan than you do so I think it is a plan discrepancy. What is your support ticket number? Have you reached out to billing?

9

I have had the support team forward my ticket to sales: TS1407286
But, they’re going to push me to a Zoom Business plan that has a minimum of 10 users @ $2200 / yr. There’s nothing in between?
Anyone know what an API (?) Account costs?

10

Hi @planetside0 ahh I see. Sales will have the most accurate info in terms of pricing that makes the most sense for you to access the key API endpoints you need.

Can you confirm what type of app you used to query this endpoint? Was it Server to Server as well like the original poster?

11

Correct… Server-to-Server OAuth. What I’m trying to do is access metadata that’s stored by the LTI Pro Zoom Marketplace integration, where schools that I’m supporting have installed in their LMS – Specifically Canvas in my current case. I need to retrieve the LMS’s course id that’s associated with a particular cloud recording. LTI Pro also requires Education or Business to work properly, so this all aligns to the need for a higher level of access.

12

Ahh I see @planetside0 , hopefully the licensing team can provide you with the best plan that makes the most sense for your use case and needs!