Transcript available on Web Portal but not from meetings/[id]/recordings endpoint

[Patrick7 (Patrick)]

I have created a webhook receiver that catches the meeting.summary_completed event. This works well.

I request an auth token using the server to server process so that my application can interact with the Zoom API.

Next, I attempt to retrieve meeting recordings.

In many cases, when the endpoint: meetings/{meeting id}/recordings] is called, the response includes the MP4 and M4A recordings but NOT the VTT.

When I review the Zoom Web Portal, “Recordings & Transcripts” page, I see the transcript for that meeting and I can download the VTT.

The VTT was likely generated from AI Companion being turned on for the meeting. This meeting was NOT recorded to the cloud.

So, my question… If the VTT is available in the Zoom Web Portal, should I expect the VTT to be available in the /recordings call?

I realize that there is documentation says that the meeting needs to be recorded to the cloud for the transcript to be available but this just seems a bit strange.

[gianni.zoom (Gianni)]

Hi @Patrick7 ,

@Patrick7

In many cases, when the endpoint: meetings/{meeting id}/recordings] is called, the response includes the MP4 and M4A recordings but NOT the VTT.

When I review the Zoom Web Portal, “Recordings & Transcripts” page, I see the transcript for that meeting and I can download the VTT.

The VTT was likely generated from AI Companion being turned on for the meeting. This meeting was NOT recorded to the cloud.

The VTT file is produced via API for cloud recordings and you correct that the VTT file you see on the “Recordings and Transcripts” tab on the web portal was generated by AI Companion. It is not currently accessible via API, and I cannot confirm if it is on the roadmap. Would you like to request this feature?

Linking another thread for my records:

Missing recordings when using recordings API

Hi @crazyjncsu , I see. I understood the issue as you not being able to get the cloud recordings via API based on the following: Yes this is true. The only transcript available via API are the cloud recording transcript file. If there was no cloud recording, there will be no transcript via API: Meetings APIs This is very helpful nonetheless to be honest because having a separate transcript in the portal is a relatively new feature and I’ll reach out to the Meeting product team if this will …

[Patrick7 (Patrick)]

@gianni.zoom

Would you like to request this feature?

Hi Gianni,

Thanks for the response.

Yes, I would love for you to submit this as a feature request! Thank-you.
Is there a way I can see / follow this request?