Trying to watch a webinar on my site pharmacademy.com.ng

Client Web SDK
#1

Description
Unable to join webinar from zoom sdk (CDN version)

Error
Error 1
{method: “join”, status: false, result: null, errorMessage: undefined, errorCode: 1}
signature I believe:
VUVYcUtYLXZRbC1pN0hwbXdOUGhTZy44Nzk1Nzk2Mjk4NC4xNTkxNDczODUzNjYyLjAuOGUxSy9rdlU4cDA1cjUrTUFtNUVWV3Vud2FrU2dYWE1ZWVVlWTgxWlJtbz0
meeting parameters:

  1. apiKey: “UEXqKX-vQl-i7Hp*********”
  2. apiSecret: “eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJLTWVnQXRPVlFXNmpxdk9MM2JiWTlBIn0.4PXnsqo1SqP8qdF4PZKsO***************”
  3. email: “tmly*@gmail.com”
  4. leaveUrl: “https://pharmacademy.com.ng”
  5. meetingNumber: “***********”
  6. passWord: “404061”
  7. role: 0
  8. userName: “Idowu Temilayo”
    Which version?
    1.7.7
    To Reproduce(If applicable)

Screenshots

image
image1363×697 17.3 KB

Smartphone (please complete the following information):

  • Browser:[e.g. Chrome]

Additional context
Add any other context about the problem here.

*This post has been edited to remove any meeting / webinar IDs

#2

Hey @Evanatzend,

Are you on a Pro or higher plan?

Thanks,
Tommy

#3

Yes I am or rather my client is. fixed that by regenerating api keys.
but currently facing a no audio problem.

#4

Hey @Evanatzend,

Please share details about the no audio problem. Make sure you are serving your site over https and have allowed the browser to access your audio.

Thanks,
Tommy

1 Like
#5

i am using the sample cdn app as a base also just tested with the local sample app video was shown perfectly but no audio.

#6

also when im testing i (with meetings) I can hear people who join but they cant hear me.

#7

This means I’m on zoom client but they are on my site.

#8

Yes I’m serving over https

#9

Hey @Evanatzend,

Can you share a link to your app or a code repo on github so I can reproduce the issue?

Can you also make sure you are allowing browser access to your mic, and you are not muted in Zoom?

Thanks,
Tommy

#10

thanks @tommy resolved it. It was an extension causing it in combination with inconsistent ssl. fixed that. if youre having this problem make sure to disable all extensions.

#11

Happy to hear you figured out the issue! :slight_smile:

Thanks for providing the solution!

-Tommy

#12