Unable to Authenticate from Athena API from Script Widget

Contact Center
1

I have successfully tested authentication with Postmand using Basic Auth and was able to get the token as expected. But when I try the same using Zoom Script Widget, I consistently receive a 400 error from Athena indicating “Client ID required”. I appears that the script widget may not be sending he Authorization header correctly or getting stripped out or something. Even moving client_id and Client_secret into the body was also getting rejected by Athena API. Could you please confirm whether:

  • Custom ‘Authorization’ headers are supported in Script Widgets?
  • There’s an alternative way to implement Basic Auth from within the Script Widget environment?
  • Or what’s the best way to proceed with this scenario?
2

@Nilashee, yes you can set the headers in your script.

Please take a look at this article, which shows an Authorization header.

It’s also possible that the Athena API requires additional request headers, such as ‘Accept’.

3

Hi Justin,
Thanks for that. I have made some progress. It’s not throwing any error but the response is coming empty too. Do you see if I am doing anything wrong here? How to get the response value?
try{
const data={
“grant_type”: “client_credentials”,
“scope”: “athena/service/Athenanet.MDP.*”
}
const response= await req.post(url, data, {
headers: {
“Authorization”: authHeader,
“Content-Type”: “application/x-www-form-urlencoded”
}
})
log.debug(“Response :”, response.toString());
}
catch(err){
log.debug(err.message);
}

Update: I have also tested the same with HTTP Call widget, get a 200 back but nothing in the response. Any idea why?