Unable to create / delete basic accounts with API

Attempting to create accounts for our users. When I attempt to create the account I get Email USER@DOMAIN has already been used.

However if I attempt to delete that account I get: {“code”:1001,“message”:“User does not exist: USER@DOMAIN.”}. I need to delete the account to be able to create the account with a password we control.

If I search our account for that user I do not see them listed.

If the user created their account against our domain would I expect to see it listed if they don’t consolidate it into our Associated Domains?

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Account Level OAuth App

Which Endpoint/s?
DELETE /users/$email
POST /users

How To Reproduce (If applicable)
Steps to reproduce the behavior:
POST https://api.zoom.us/v2/users
“action” : “autoCreate”,
“user_info” : {
“email” : “USER@DOMAIN”,
“password” : “ACCOUNT PASSWORD”,
“type” : 1,
“last_name” : “BLATHERS”,
“first_name” : “THEOWL”

Additional context
Trying to 100% control the creation of accounts in our configured Associated Domains.

Hey @stlippert,

This most likely happened because the user created their own Zoom account seperate with that email.

Checkout this doc for more info:


Would it be possible to delete the accounts on your end so that we can gain control of the accounts? They belong to students and are unlikely to follow directions. We want them to be consistent with the other 200,000+ accounts we have for our students.

Hey @stlippert,

Yes we will be happy to help you with this. Please reach out to support.zoom.us or your Zoom Customer Success Manager so they can help.


This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.