Unable to destroy activity {com.app.android/com.zipow.videobox.ConfActivityNormal

SDK Version : v5.4.3.613

Fatal Exception: java.lang.RuntimeException: Unable to destroy activity {com.app.android/com.zipow.videobox.ConfActivityNormal}: java.lang.NullPointerException: removeConfUICommands confUIEventsNode is null
at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:5061)
at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:5090)
at android.app.servertransaction.DestroyActivityItem.execute(DestroyActivityItem.java:44)
at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:176)
at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2058)
at android.os.Handler.dispatchMessage(Handler.java:107)
at android.os.Looper.loop(Looper.java:226)
at android.app.ActivityThread.main(ActivityThread.java:7592)
at java.lang.reflect.Method.invoke(Method.java)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:539)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:950)

Caused by java.lang.NullPointerException: removeConfUICommands confUIEventsNode is null
at com.zipow.videobox.utils.meeting.c.a(ZmContextSessionUtils.java:115)
at com.zipow.videobox.utils.meeting.c.b(ZmContextSessionUtils.java:106)
at com.zipow.videobox.ConfActivity.removeUIListeners(ConfActivity.java:980)
at com.zipow.videobox.ConfActivity.onDestroy(ConfActivity.java:958)
at com.zipow.videobox.ConfActivityNormal.onDestroy(ConfActivityNormal.java:982)
at android.app.Activity.performDestroy(Activity.java:8203)
at android.app.Instrumentation.callActivityOnDestroy(Instrumentation.java:1342)
at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:5046)
at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:5090)
at android.app.servertransaction.DestroyActivityItem.execute(DestroyActivityItem.java:44)
at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:176)
at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2058)
at android.os.Handler.dispatchMessage(Handler.java:107)
at android.os.Looper.loop(Looper.java:226)
at android.app.ActivityThread.main(ActivityThread.java:7592)
at java.lang.reflect.Method.invoke(Method.java)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:539)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:950)

Please help to fix this crash.

Hi @Megha1, thanks for. using the dev forum.

Sorry to hear you are running into this crash. Can you please provide the steps you are taking to reproduce this so that we can better assist?

Thanks!

Hi @jon.lieblich,

We are not able to reproduce this as far but we can see many people are getting this crash.

Thanks!

Hi @Megha1,

Thanks for the information. It may be difficult for us to investigate this crash with limited information. Can you please try updating to the latest version of the SDK and let us know if it is still happening?

Thanks!

hi @jon.lieblich ,

I checked the version, found the latest version updated in code. We are also not able to reproduce this crash but our users are facing this

Thanks!

Hi @Megha1,

I checked the version, found the latest version updated in code.

Can you please confirm the version number currently deployed in your app? The version number mentioned in your initial post is not the latest version of the SDK.

We are also not able to reproduce this crash but our users are facing this

Can you please try to see if you can reproduce this? Without steps to reproduce it can be very difficult to diagnose the exact cause based on a stack trace and no other information. If you can’t reproduce, any relevant information to the crash would be appreciated so that we can begin investigating. :slightly_smiling_face:

Thanks!

Hi @jon.lieblich,

Can you help to find version number because I have mobilertc folder and commonlib, I am not getting version in these folders. So Where can I find that?

Thanks!

Hi @Megha1,

If you are unsure of which version you are using in your application, this can be checked at runtime by calling getVersion through the SDK. :slightly_smiling_face:

Thanks!

Hi @jon.lieblich,

I am using v5.5.1.1319 version in SDK.

Thanks!

Hi @Megha1,

Thanks for confirming that you are on the latest version of the SDK. This issue has already had a fix identified, which will be included in the next SDK release. Be sure to keep an eye on our release notes for the most up-to-date information on our SDK releases.

Thanks!

Hi @jon.lieblich,

That means, it will be fix in next sdk release.

Thanks!

Yes, you are correct. It will be included in the next SDK release. :slightly_smiling_face:

Thanks for the information.

You are very welcome!

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