Unable to record zoom meeting using Zoom SDK C# Wrapper v5.9.1.2625

Meeting SDK
1

Hello,
We have a problem in the application with the methods of start recording, When we execute the StartRecording(ref time) method, we get a Exception (System.ArgumentOutOfRangeException: 'Value to add was out of range.).

I have try with different ways but always get same exception. Following is the piece of code for your reference :

  private void button_start_Recording()
    {
        Console.WriteLine("Start recording...");

        //ValueType time = 0;
        //ValueType time = (DateTime.Now - new DateTime(1970, 1, 1)).TotalMilliseconds;
        //ValueType time = (DateTime.Now - new DateTime(1970, 1, 1)).Milliseconds;
        //ValueType time = (DateTime.Now - new DateTime(1970, 1, 1)).TotalSeconds;
        //ValueType time = (DateTime.Now - new DateTime(1970, 1, 1)).Seconds;
        //ValueType time = DateTime.UtcNow;
        //ValueType time = new DateTimeOffset(DateTime.UtcNow).ToUnixTimeSeconds();
        //DateTime now = DateTime.Now;
        //ValueType time = now;
        //ValueType time = new DateTimeOffset(now).ToUnixTimeSeconds();
        //var Timestamp = new DateTimeOffset(DateTime.UtcNow).ToUnixTimeSeconds();
        //ValueType time = Timestamp;
        ValueType time = DateTime.Now;

        try
        {
            var err = CZoomSDKeDotNetWrap.Instance.GetMeetingServiceWrap().GetMeetingRecordingController().StartRecording(ref time);

          
        }
        catch (Exception ex)
        {

        }

    }

Need a quick response.

Thank you.

2

Hi @chandrashekharpainul, thanks for using our SDK.

Can you please provide the concrete value you are passing into StartRecording?

Thanks!

3

Hello Jon,
Thanks for response. Following are these concrete values which i was pass into the StartRecording() method:
Value in TotalMilliseconds : 1644230255476.8552
Value in Milliseconds: 52
Value in TotalSeconds: 1644230536.5883362
Value in Seconds: 30
Value in DateTime.UtcNow : 07-02-2022 05:12:55
Value in DateTime.Now: 07-02-2022 10:43:08

After sent these all value i have get same exception (System.ArgumentOutOfRangeException: 'Value to add was out of range.).

Thanks

4

Hi @chandrashekharpainul,

It does not seem like any of these values are valid. For example, when I just tested this and was able to successfully start a recording, I used a value of 1644364464. This represents the current Unix epoch time in seconds.

Thanks!

5

Hello Jon,
Thanks for response. As suggested by you we have use following two ways to get Unix epoch time in seconds:

  1. Int32 unixTimestamp = (int)DateTime.UtcNow.Subtract(new DateTime(1970, 1,
    1)).TotalSeconds;

    ValueType time = unixTimestamp; // value of 1644388109

  2. Int32 unixTimestamp = (int)DateTime.Now.Subtract(new DateTime(1970, 1,
    1)).TotalSeconds;

    ValueType time = unixTimestamp; // value of 1644407928

We have also try with your provided value 1644364464 but we get same exception (System.ArgumentOutOfRangeException: 'Value to add was out of range.).

Note : If we try the same procedure with multiple time, some time we get error status code 20 please advice if we missing anything.

Thanks!

6

Hi @chandrashekharpainul,

It seems like this may be an issue specific to the C# wrapper, which would mean we are unable to provide a fix in a new version due to the limited support mentioned in our documentation. On that same page, there are instructions on how to modify the C# wrapper locally, so you could definitely try taking that approach if you’d like to try.

Thanks!

7

Hello Jon,
Thanks for response. I have one more query related TimeZone. We can use any timezone to get timeStam or need to use a specific timezome for that ? Please advise.

Thanks!

8

Hi @chandrashekharpainul,

Since the SDK uses Unix epoch time, the time zone does not need to be taken into account.

Thanks!

9

Hello Jon,
Thanks for the above response. Still I’m not able to start recording. So can you please tell me which C# wrapper version you are using currently and if possible please share reference link also so that we can use same C# wrapper to achieve call recording functionally.

Thanks

10

Hi @chandrashekharpainul,

As mentioned previously, the C# wrapper is not officially supported so I was using the native C++ SDK. Since this issue appears to be specific to the C# wrapper, you could try to resolve it locally.

Thanks!

11

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