Unable to Retrieve List of Users in Postman but in API Docs I Can

[hyrum]

Description
I can use the testing widget found in the API Docs to listing users on an and receive data back but when I try to do it in Postman I get just the object with “total_records” and “page_count” set to zero. I am using JWT in Postman and Oauth token for the testing widget. I thought the issue was the token was maybe bad but I can retrieve specific users and the groups associated with the account.

Error
The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.
OAuth and JWT

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.
(Test Widget I’m using) https://marketplace.zoom.us/docs/api-reference/zoom-api/users/users
(Endpoint in Postman) https://api.zom.us/v2/users?status=active&page_size=30&page_number=1&role_id=

How To Reproduce (If applicable)
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

Screenshots (If applicable)
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Additional context
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[tommy (Tommy Gaessler)]

Hey @hyrum,

Please share screenshots of the request in both postman and on the docs including the request URL and responses.

Thanks,
Tommy

[hyrum]

These are the screenshots from the docs.

These are from Postman

[tommy (Tommy Gaessler)]

Hey @hyrum,

I believe the issue is the role_id is being set to an improper value .

Try without the role_id.

Thanks,
Tommy

[hyrum]

That worked.
I didn’t realize/notice that it was checked because in the docs there are no check-boxes for the params in the query tab.

Thanks, @tommy!

[tommy (Tommy Gaessler)]

Awesome! Glad to hear that fixed it!

-Tommy