Execution of acquisition for transcript_url, which acquires interaction logs of engagement and recording.
The status code of the response is 400, and the result is “code”:104,“message”:“Invalid access token. Scope: is not included.”, and it cannot be obtained.
The API used is below
v2/contact_center/engagements
v2/contact_center/engagements/transcripts/download
v2/contact_center/recordings
v2/contact_center/recordings/transcripts/download
The following scopes have been added to the marketplace.
-contact_center:update:engagement_recording_control:admin
-contact_center:read:engagement_recording_status:admin
-contact_center:read:list_recordings:admin
-contact_center:read:list_engagements:admin
-contact_center:read:engagement:admin
-contact_center:read:voice_call_log:master
-contact_center:read:voice_call_log:admin