Unable to Share or Download Video Recording – Urgent Assistance Required

API and Webhooks Cloud Recordings
1

Hi Team,

I’m trying to download or share a recording of a video call that took place on August 7, 2025, but I’ve been unable to do so. Each time I attempt to share the recording, the share pop-up keeps loading continuously, followed by an error alert with no details.

I’ve attached a screenshot for your reference.
Here are the session details:

  • Session Name: 68500da4cfce16c86f6ff04c_1754588242173

  • Session ID: wPbsiVZ4Qu67Yc/lBSUzTw==

This recording is crucial for our business, so I’d appreciate it if you could help me retrieve it as soon as possible.

Thank you for your prompt support.

Screenshot from 2025-10-06 12-27-38
Screenshot from 2025-10-06 12-27-381920×1080 222 KB

2

Hey @anjithiruveedhi238,

Sorry to hear you’re running into these issues! Here a few things you can try while we wait for the Zoom team to get back with an official error diagnosis that might get you unblocked:

  • Try accessing the recording in a different browser (e.g., Firefox or Chrome Incognito) to rule out browser issues
  • Open the browser’s developer console (F12 > Console) while sharing to check for specific error messages. If you see anything suspicious, feel free to post it in the thread.
  • Double check that your Zoom account has the correct permissions to share/download recordings in the web portal
3

Hi @anjithiruveedhi238
If you have not been able to resolve this issue please reach out to our support team here:

Thanks for chiming in @amanda-recallai