Unable to start meeting. Getting errors: “You cannot start the meeting (Meeting ID) because it is hosted by another user” and “If you are the meeting host, sign in to start the meeting (Meeting ID)”

A similar issue was already discussed in year-2020 and its link is this. This issue is already closed and hence I have to start a new discussion.

We create the Zoom-meetings using JWT and two of our users has issues with starting the meeting using the meeting-start link we provide for it. We ignore the meeting-start url returned when the meeting is created. Instead, we always obtain a fresh URL by accessing the Meeting-details through an API call, before providing the meeting-start url to the meeting-host.

I can provide examples of URLs for two different meetings, the one that work, and the one that always forces the user to login. May I know how to send the link privately to a support person?

Regards, Matt

Hi @msimon_simdol

Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
I understand that you are having a similar issue than the one shared here:

The original issue should have been resolved. Could you please ensure that you don’t have join_before_host disabled? If you want to share an example Meeting ID, I’m happy to help take a closer look along with the example URLs. you can send those to developersupport@zoom.us


Hello Elisa,
Thank you for your kind words.
I have created a ticket #13149188 for this with Zoom. Mr. Bryan Williams (Zoom Video Communications) is assigned to this ticket.
Regards, Matt

Hi @msimon_simdol
I am happy to hear that you are receiving some help from us already!

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