Unable to start the RTMS

Realtime Media Streams
1

We have been trying the RTMS, but even with an existing, or new app we can’t start the stream.

We have followed this excact video: (YT: " Getting started with Realtime Media Streams with the NodeJS RTMS SDK ")I and /docs/rtms/ guides But when we add the app, and follow to the settings to “make it automatically start” the app doesn’t appear.

Running the local code from quick-start example or any of the rtms examples never receives the webook events. The app appears in the zoom client, and is set to auto start manually via the zoom client, but that doesn’t help.

I have even tried to start the RTMS manually with:

curl https://api.zoom.us/v2/live_meetings/83099866476/rtms_app/status \
  --request PATCH \
  --header 'Content-Type: application/json' \
  --header 'Authorization: Bearer ...' \
  --data '{
  "action": "start",
  "settings": {
    "participant_user_id": "....",
    "client_id": "...."
  }
}'
{"code":13267,"message":"RTMS app disabled. To use this feature, enable the **Allow apps to access meeting content** setting in the **Settings** page of the Zoom web portal."}%

The issue is, we do not have this settings in our account at all. Our account is: “Account Type
Business”

We’ve also notice the docs mention the minimum client version is 6.6.5. or later on this page (/docs/rtms/) but the latest we can download / upgrade to on this page zoom.us/download is 6.5.3 (58803)

Do we need a newer version somehow? or a settings to unlock? The settings for the app are exactly the same as in the video and the guide, and the .env has the correct client_id and client_secret too.

Thank you for your help!

2

@MartinT I’ll pm you for more details on the account details

3

hi @MartinT

What the guys have not shared is that RTMS is not automatically available to all at this point. You need to apply to have in enabled.

all the best

John

4

Hey @MartinT, you should now see Realtime Media Streams on your account. I’ll send you an email with details!

5

Thank you so much Michael, this now works for all of our examples! Stunning!!

1 Like
6

@michael.zoom can I have RTMS access on my account as well? (let me know if this is not the right way to request access and I’m happy to get it right … ).

7

@shusen please fill up the form here

1 Like
8

hey @chunsiong.zoom , i’ve submitted my form yesterday, let me know what else I need to do, thanks!

9

Thank you! Our sales team will be in contact with you soon.